Purchased Coins
Refunds may be granted under the following conditions:
· Technical Issue: If purchased coins are not credited, please provide your order ID or a screenshot as proof. After verification, a refund or appropriate compensation will be processed within 3 business days.
· Accidental Purchase by Minor: A full refund will be issued upon valid age verification.
Bonus Coins
· Coins awarded through promotions, referrals, or events are non-refundable and cannot be exchanged for cash.
Auto-Renewal
All subscriptions are set to auto-renew by default. You may cancel auto-renewal at any time in your account settings.
Refund Eligibility
· Unused Subscriptions: A full refund is available within 7 days of purchase, provided no VIP content has been accessed.
· Service Disruption: If VIP content becomes unavailable or the service is interrupted, a pro-rated refund will be issued for unused days.
· Unauthorized Renewal: If you were charged due to undisclosed auto-renewal, a full refund will be issued upon verification.
To request a refund, please email tentoonet@gmail.com with the following details:
· Registered email or phone number
· Order ID or purchase receipt
· Reason for refund
Processing Time: Approved refunds will be returned to the original payment method within 5–10 business days.
Refunds will not be provided in the following cases:
· Bonus coins that have been used
· VIP subscriptions where more than one episode or benefit has been accessed
· Issues caused by the user’s device, network, or misuse
· Fraudulent claims; repeated abuse may result in account suspension
· This policy adheres to local consumer protection and digital goods laws.
· Refunds may exclude third-party transaction fees.
· Any unresolved disputes may be escalated to arbitration under the jurisdiction of the platform’s operating country.
· We reserve the right to update this policy; any changes will be announced in-app.
· For assistance, please contact: tentoonet@gmail.com